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SupportPRO Help Desk System is easy to use, powerful, fast and secure. Its a versatile software which lets you the admin, configure, monitor and control the solution matching your business needs.
Multiple employees, technicians and/or administrators may use the back end. The Help Desk will even generate reports on how fast each of them replies to tickets, and how many tickets are open, closed and on hold."
Price: $49.95 - Version:
1.10 - Platform(s): Unix
- Updated: June 23, 2005 |
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this is a helpdk script to manage your customer support
Price: $250.00 - Version:
1.00 - Platform(s): win/linux
- Updated: April 12, 2005 |
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IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more.
Price: Free - Version:
1.30 - Platform(s):
- Updated: January 12, 2003 |
No Review No Rating (0
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Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug's severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they're responsible for, and E-Mail notification when a work order is created or closed out.
Price: Free - Version:
99.99 - Platform(s): Unix
- Updated: January 8, 2003 |
No Review No Rating (0
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Asp
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